Road Supervisor

Global, Local, Total
National Express Transit Corporation (NETC) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NETC is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking a Road Supervisor for our Customer Service Center (CSC) in Springfield, VA.
Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices
Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future
Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service
Monitors on-time performance
Prepares and submits required reports in a timely manner
Supervises compliance with Company policies and/or processes by action and speech; discusses any breech of policy and procedure noted with General Manager
Collects and audits employee DVIs
Evaluates the performance of all direct-report personnel on a regular basis according to company policy
Administers appropriate employee discipline as necessary
High School diploma or equivalent; some college preferred
5 years of work experience required, with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience
Knowledge of the company, service promise, services, capabilities, policies, procedures and practices to effectively manage operators in various locations, resolve issues in accordance with company goals and objectives and promote the company as a leading bus transportation service provider
Proven supervisory expertise and knowledge of related methods, practices and techniques
Computer literacy, preferably in word processing and spreadsheets
Excellent interpersonal skills, well developed written and verbal communication skills
Basic math skills
Relationship building and maintenance and collaborative skills to provide high-level support and advice to local decision-making customers, foster and maintain effective working relationships with internal and external stakeholders and work collaboratively to develop strategies/solutions to satisfactorily resolve issues
Oral and written communication skills to communicate clearly regarding events and their resolution, provide direction, coaching and mentoring, create an environment that encourages and values input and feedback from the driving workforce, promote the company as a leading edge service provider in Transit
Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing
National Express LLC is an Equal Opportunity Employer.
For more information please visit http://www.nationalexpresstransit.com or http://www.nellc.com.
KeyWords: Operations Supervisor, Operations Manager, Transportation Supervisor, Transportation Manager, Bus, Buses, Passenger, Passengers, Transportation, Special Needs Transportation, Logistics, Operations, DOT, Transport, Route, Routing, S

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